Chatling
No-code AI agents for web, WhatsApp, and Instagram
- Category
- Customer Support
- Pricing
- Free tier (200 AI credits); Starter $25/mo, Growth $75/mo, Scale $295/mo (monthly; ~15-17% cheaper billed annually)
- Best for
- Chatling suits SMBs, agencies, and ecommerce or SaaS teams that want to launch an AI-powered support and lead-gen widget on their website, WhatsApp, and Instagram quickly, without engineering resources, and that value having many AI model choices.
- Official site
- chatling.ai
- Last updated
- August 2026
Chatling is a no-code AI customer service platform that lets businesses train AI agents on their website content, help center articles, uploaded documents, and other business knowledge, then deploy those agents to answer customer questions, generate leads, and handle repetitive support tickets without writing code. It supports over 80 languages and lets a single AI agent operate across a company's website widget, WhatsApp, and Instagram, with conversations flowing into a unified live chat inbox that human agents can join when the bot cannot resolve a query. Unlike many chatbot builders locked to a single LLM provider, Chatling exposes a large catalog of 30+ interchangeable AI models — including multiple GPT, Claude, Gemini, Grok, DeepSeek, and Mistral variants — each consuming a different number of "AI credits" per response, giving teams direct control over the cost/quality tradeoff.
Beyond answering questions, Chatling agents can execute "Actions" in real time during a conversation — such as sending an email or triggering a workflow — and the knowledge base can be set to auto-sync on a schedule (weekly on Starter, daily on Growth) so answers stay current without manual re-uploads. The platform also includes a visual, block-based flow builder for scripted conversation paths, an AI Copilot that helps human agents draft replies and summarize chats, and analytics covering conversation volume, peak chat times, and top countries. Pricing is structured around monthly AI credit allowances rather than flat seat costs, with add-ons available for extra credits, knowledge base storage, AI agents, and seats, making it straightforward to scale usage incrementally rather than jumping tiers.
Chatling suits SMBs, agencies, and ecommerce or SaaS teams that want to launch an AI-powered support and lead-gen widget on their website, WhatsApp, and Instagram quickly, without engineering resources, and that value having many AI model choices. It is a weaker fit for enterprises needing polished human-agent escalation workflows, accessibility compliance, or guaranteed 24/7 support response times.
Key features
Visual flow builder
A drag-and-drop, block-based builder for scripting conversation paths (send message, capture response, conditions, actions) without writing code.
34+ AI models
Lets teams pick from a wide roster of models including GPT-5.x, Claude Opus/Sonnet, Gemini, Grok, DeepSeek, and Mistral variants, each with a different AI-credit cost per response.
Auto-syncing knowledge base
Automatically re-crawls and refreshes connected knowledge sources on a weekly (Starter) or daily (Growth+) schedule so the agent's answers stay current.
AI Actions
Empowers the agent to execute real tasks mid-conversation (e.g., sending an email, calling an API) rather than only returning text answers.
Live chat + AI Copilot
Combines a native live chat inbox with an AI assistant that helps human agents draft replies and summarize prior conversation context.
Multi-channel deployment
Publishes the same trained agent to a website widget, WhatsApp, and Instagram (channel availability varies by plan) from one dashboard.
Chatbot analytics
Tracks new conversations, contacts, peak chat times, and top countries so teams can see how the agent is actually being used.
Satisfaction survey
Displays an end-of-chat survey (Growth plan and above) to collect direct user feedback on the AI agent's performance.
Pricing breakdown
Free
- 200 AI credits/mo
- 1 AI agent, 1 seat
- 500,000 knowledge base characters
- Unlimited non-AI chats
Starter
- 1,750 AI credits/mo
- 2 AI agents, 2 seats
- 10M knowledge base characters
- Full chatbot customization, API access, analytics, voice input
Growth
- 6,000 AI credits/mo
- 5 AI agents, 5 seats
- 30M knowledge base characters
- Daily knowledge auto-sync, satisfaction survey
Scale
- 35,000 AI credits/mo
- 7 AI agents, 10 seats
- 100M knowledge base characters
- Remove 'Powered by Chatling' branding
Pros and cons
Pros
- G2 reviewers repeatedly single out ease of use and an intuitive interface as Chatling's strongest attribute, with an Ease of Use score of 9.5/10 and 17+ reviews specifically citing setup simplicity.
- The model catalog (30+ options spanning every major AI lab) is unusually broad for a chatbot builder at this price point, letting teams balance answer quality against AI-credit consumption per response.
- The free plan supports unlimited non-AI chats and includes a full 500,000-character knowledge base, making it realistic to trial the product on a live low-traffic site before paying anything.
- Auto-sync keeps the knowledge base current without manual re-training, which matters for businesses with frequently changing docs, pricing, or policies.
- AI Actions let the agent do more than answer questions — e.g., triggering emails or workflow steps directly inside a conversation — closing some of the gap with more expensive 'agentic' platforms.
Cons
- G2's category-specific scoring shows Chatling's weakest area is 'Route To Human' at 6.7/10, well below its other scores, indicating the human-handoff experience is less polished than the AI-answering experience.
- There is no 24/7 live support channel; users have reported relying on email for support issues, which can be slow to resolve during time-sensitive incidents.
- The platform currently lacks accessibility support for blind users relying on screen readers, a real gap for businesses with accessibility compliance requirements.
- Reviewers note the absence of flow import/export and block duplication features, which slows down building similar bots or migrating configurations between agents.
- AI credit consumption varies significantly by model (as little as 0.5 credits to as much as 25 credits per message), so costs can be harder to predict than flat per-conversation pricing.
What reviewers say
Chatling holds a strong 4.7/5 on G2 across 76 reviews (as of mid-2026), with praise concentrated on ease of use and setup speed, offset by lower marks for human-handoff tooling and accessibility.
Frequently praised
- Intuitive, hassle-free interface and setup (cited in 17+ reviews)
- Wide selection of AI models to choose from
- Supports 80+ languages for multilingual businesses
Frequently criticized
- Weakest G2 sub-score is Route To Human (6.7/10)
- No 24/7 live support; email support can be slow
- Missing screen-reader accessibility and flow import/export/duplication
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Is there a free plan for Chatling?
Yes, the Free plan includes 200 AI credits/month, 1 AI agent, 1 seat, and a 500,000-character knowledge base, with unlimited chats as long as AI credits aren't exhausted.
What AI models can I use?
Chatling supports 34+ models across OpenAI, Anthropic, Google, xAI, DeepSeek, and Mistral, each consuming a different number of AI credits per response.
Which channels does Chatling support?
The core widget works on any website, with WhatsApp and Instagram available as add-on channels starting on paid plans; Messenger, Telegram, and API access are also supported at higher tiers.
How do AI credits work?
Each AI-generated response consumes a number of credits based on the model used, ranging from about 0.5 credits (lightweight models) to 25 credits (top-tier models like Claude Opus or GPT-5.6 Sol) per message.
Does Chatling remove 'Powered by Chatling' branding?
Branding removal is included on the Scale plan ($295/mo) or available as a $35/mo add-on on lower plans.
Does Chatling train on my data?
No. Chatling states it does not use customer data or uploaded documents to train its underlying AI models, per its Terms of Service.
Ready to try Chatling?
Head to the official site to explore pricing and start a free trial where available.
Visit Chatling →