VoiceGenie
AI voice agents that sell, support, and scale phone calls
- Category
- Audio & Voice
- Pricing
- Plans from $50/mo (Trial, 250 minutes) to $1,000/mo (Elite, 5,000 minutes); 7-day free trial with 30 voice minutes; extra minute packs and custom Enterprise pricing available.
- Best for
- VoiceGenie fits sales, support, and collections teams that need to automate high volumes of outbound or inbound calls with multilingual, human-like voice agents, especially in real estate, healthcare, financial services, and retail.
- Official site
- voicegenie.ai
- Last updated
- August 2026
VoiceGenie is a voice AI agent platform built by Oriserve for automating outbound and inbound calling in sales, customer support, and operations contexts. Its voice bots use generative, goal-driven conversation design rather than traditional rule-based IVR trees, aiming to convert prospects into leads and leads into customers through natural, emotionally aware dialogue. The platform supports voice cloning so businesses can choose a specific voice persona for their assistant, deploys across Android, iOS, web, PSTN, and VoIP channels, and speaks over 100 languages to serve global customer bases. VoiceGenie distinguishes an 'assistant' (the AI voice bot) from an 'agent' (a human associate the bot can transfer calls to), and its dashboard supports precise handling of customer commands like adjusting pitch, volume, or repeating information on request.
The company markets VoiceGenie across a wide range of verticals including real estate, healthcare, financial services, insurance, logistics, home services, retail, travel, debt collection, and recruitment, with pre-built use cases for lead qualification, abandoned cart recovery, payment reminders, survey/NPS calls, and AI receptionist duties. It integrates with common business tools such as HubSpot, Twilio, Plivo, Cal, GoHighLevel, Zapier, Pabbly, ElevenLabs, and generic webhooks, positioning it as infrastructure that plugs into an existing sales or support stack rather than a standalone call center replacement. VoiceGenie offers a 7-day free trial with 30 voice minutes, monthly and yearly subscription billing, and a dedicated Enterprise track for organizations handling more than 100,000 minutes per month that need custom compliance and performance benchmarking.
VoiceGenie fits sales, support, and collections teams that need to automate high volumes of outbound or inbound calls with multilingual, human-like voice agents, especially in real estate, healthcare, financial services, and retail. It is a weaker fit for very small businesses with low call volume, since the entry Trial plan's per-minute cost is relatively high compared to lighter-weight voice AI tools.
Key features
Generative, goal-driven voice conversations
Voice bots move beyond scripted IVR trees, using generative AI to hold natural, emotionally aware conversations aimed at specific outcomes like qualifying a lead or resolving a support query.
Voice cloning and persona selection
Businesses can choose or clone a specific voice for their AI assistant so the bot's tone and identity match their brand.
Multi-channel deployment
VoiceGenie deploys across Android, iOS, web, PSTN, and VoIP, and supports WhatsApp voice agent integrations built with tools like Twilio and n8n.
Human handoff (agent transfer)
Calls can be escalated from the AI 'assistant' to a live human 'agent' when a conversation requires it, with up to 16 human associates supported on the Elite plan.
100+ language support
Voice bots can converse in over 100 languages, aimed at breaking language barriers for global or multilingual customer bases.
CRM and workflow integrations
Native integrations with HubSpot, Twilio, Plivo, Cal, GoHighLevel, Zapier, Pabbly, ElevenLabs, and webhooks connect VoiceGenie to existing sales and support pipelines.
Outbound campaign automation
Automated calling campaigns for lead qualification, abandoned cart recovery, payment reminders, product announcements, and survey/NPS collection.
Precise voice command handling
The assistant can respond to explicit customer requests during a call, such as adjusting pitch, volume, or repeating a sentence.
Pricing breakdown
Trial
- 250 minutes per month
- Up to 10 human associates
- Regular support (~24-hour turnaround)
Starter
- 1,000 minutes per month
- Up to 10 human associates
- Regular support (~24-hour turnaround)
Growth
- 2,500 minutes per month
- Up to 10 human associates
- Premium support (~10-hour turnaround)
Elite
- 5,000 minutes per month
- Up to 16 human associates
- 24x7 priority technical support
Enterprise
- Custom monthly call volume (100,000+ minutes)
- Compliance and data-flow review
- Scale feasibility and performance benchmarking
- KPI-mapped success metrics
Pros and cons
Pros
- G2 reviewers describe VoiceGenie's voices as natural-sounding with reliable script-following, with one Small-Business reviewer calling it 'a game-changer' for personalized, humanized tones.
- Multiple reviewers highlight the platform's multilingual capability and versatility across platforms as key differentiators for global customer engagement.
- Users report responsive customer support and easy implementation, with one reviewer noting the team 'did a great job training the AI on the backend' with good support guidance.
- The tool has helped small teams filter and respond to high volumes of customer queries that would otherwise be unmanageable manually, per G2 feedback.
- Reviewers in content and SEO roles report using VoiceGenie to reach contacts they didn't have time to call personally, saving significant hours per week.
Cons
- Several G2 reviewers note that current voice recognition still struggles with accents, background noise, or unusual pronunciation of certain words.
- One reviewer flagged that more affordable plans only support a limited number of agents, which can be costly for mid-sized enterprises needing more capacity.
- Reviewers note the UI is an area that could be improved compared to the voice quality itself.
- Minutes do not roll over between billing periods, so unused capacity is lost at renewal.
- Only credit card payments are accepted for subscriptions, with no quarterly billing option available.
What reviewers say
VoiceGenie holds a 4.4/5 rating on G2 from a small sample of 6 reviews, with reviewers consistently praising natural-sounding voices, multilingual support, and responsive customer service, while flagging accent/background-noise recognition issues and a UI that could be more polished.
Frequently praised
- Natural, humanized voice quality and reliable script-following
- Strong multilingual support across 100+ languages
- Responsive, hands-on customer support during setup
Frequently criticized
- Speech recognition struggles with accents, background noise, or speech impediments
- Lower-tier plans support a limited number of agents
- User interface could be more refined
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Compare →Frequently asked questions
What is the difference between an assistant and an agent in VoiceGenie?
An assistant is the AI voice bot itself, while an agent is a human associate the assistant can transfer a call to mid-conversation when needed.
Does VoiceGenie offer a free trial?
Yes, VoiceGenie offers a 7-day free trial that includes 30 voice minutes to test the platform before subscribing.
Can I upgrade or downgrade my VoiceGenie plan?
Yes, plans can be upgraded or downgraded at any time, with changes typically applied at the next renewal.
What payment methods does VoiceGenie accept?
VoiceGenie currently accepts credit card payments only for subscriptions and add-on purchases.
Do unused call minutes roll over to the next month?
No, all quota expires at the end of each subscription interval and does not carry over to the next billing period.
Are there setup fees or hidden charges?
No, VoiceGenie does not charge setup fees, and there are no hidden charges beyond the listed subscription price.
Ready to try VoiceGenie?
Head to the official site to explore pricing and start a free trial where available.
Visit VoiceGenie →